1:30 PM | Check In and Registration

2:00 PM | Opening Remarks
– Greg Bechert: President, TEPA & Managing Partner, Scioto Energy

2:10 PM | Platinum Sponsor Message

2:20 PM | Keeping Up With the Customers: How Expectations Are Reshaping Sales and Retention
Customer expectations in the competitive energy market have changed quickly. Today’s C&I customers expect greater transparency, faster response times, and a more sophisticated experience from both suppliers and brokers. This session will focus on what customers are asking for today, how expectations differ between buyers, where the market is falling short, and how these shifts are affecting sales cycles, retention, and long term relationships.

– Moderator | Hannah Smith: Manager, Partner Relationships, Mantis Innovation
– Luis Jorge González: Associate Director, Markets, Ammper Power
– Darryl Guinn: Senior Director, Indirect Sales, Mantis Innovation
– Christian Skov: Vice President of Sales, Unified Energy

3:10 PM | Market Update 2026: Power Pricing Signals and System Pressures
As ERCOT heads into another year of strong demand and continued market change, power pricing will remain influenced by load growth, fuel fundamentals, transmission constraints, and ongoing reliability reforms. This session will take a practical look at what’s shaping prices in 2026, including supply conditions, resource mix challenges, and how recent grid and market changes are showing up in real time. We’ll also touch on weather volatility and system stress events as ongoing risk factors, and what they mean for procurement timing, customer strategy, and longer-term planning.

– Keith Poli: Principal, Commodities Management Group, Constellation

4:00 PM | Inside the Back Office: Where Operations, Tech, and Sales Meet Reality
Behind every deal is a complex operational engine that increasingly relies on technology. From onboarding and data management to contracting, billing, and post-sale support, back-office teams are under pressure to move faster while handling greater complexity. Panelists will discuss what tools are actually improving execution, where automation falls short, and why some processes remain manual despite continued investment. The conversation will highlight how brokers and suppliers make operational and technology decisions that balance efficiency, accuracy, and scale, support sales execution and internal teams, and allow their businesses to grow without disrupting day-to-day operations.

– Moderator | Kristin Pledger: Head of Customer Success, Therm
– Dominique Bourda: VP of Operations, ENGIE North America
– Nate Richards: Co-Founder & CEO, Enerex
– Rob Roy: Director of Business Development/Retail Energy Services, Customized Energy Solutions

4:45 PM | 2026 TEPA Outlook & Closing Remarks
– Shannon McGriff: Executive Director, TEPA

5:00 PM Networking Reception sponsored by Customized Energy Solutions
Enjoy networking with TEPA members and other energy professionals during our Networking Event and Happy Hour at The Houstonian